Frequently Asked Questions

Frequently Asked Questions

Welcome to Yarn Topia Designs! We're here to help answer your questions about our handmade crochet items and custom t-shirt printing services.

🧶 Crochet Items

We use high-quality yarns including cotton, acrylic, and wool blends. All materials are carefully selected for durability, comfort, and beautiful appearance.

Absolutely! We love creating custom pieces. Contact us with your ideas, preferred colors, and size requirements. Custom orders typically take 2-4 weeks depending on complexity.

Most items can be hand washed in cold water with mild detergent. Lay flat to dry. Specific care instructions are included with each purchase.

👕 Custom T-Shirts

We use high-quality heat transfer vinyl (HTV) and direct-to-garment (DTG) printing for vibrant, long-lasting designs that won't crack or fade.

We accept PNG, JPG, PDF, and SVG files. For best results, provide high-resolution images (300 DPI minimum). We can also help create designs from your ideas.

We work with premium brands like Bella+Canvas, Gildan, and Next Level. Sizes range from XS to 5XL. Contact us for specific brand and color availability.

📦 Shipping & Orders

Standard shipping takes 3-7 business days within the US. Express shipping (1-3 days) is available for an additional fee. International shipping times vary by location.

Yes! We offer free standard shipping on orders over $50 within the United States.

Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account on our website.

🔄 Returns & Exchanges

We accept returns within 30 days of purchase for unused items in original condition. Custom and personalized items cannot be returned unless there's a defect.

To start a return, log in to your account at accounts.yarntopiadesigns.com or email us at returns@yarntopiadesigns.com with your order number and reason for return. We'll provide a return authorization and instructions.

You can view our complete return policy at yarntopiadesigns.com/pages/return-policy.

💬 Still Have Questions?

Can't find what you're looking for? We're here to help!

Email: support@yarntopiadesigns.com

Response Time: We typically respond within 24 hours

Business Hours: Monday-Friday, 9 AM - 7 PM PST